📄️ Open Zaak Afhandel App for the first time
Open the Zaak Afhandel App, find your way around the navigation, and confirm the OpenRegister back end is connected.
📄️ Register a new zaak
Open the Zaken list, create a new case from a zaaktype template, and fill in the standard ZGW fields.
📄️ Assign roles to a zaak
Add behandelaar, initiator and other rollen to a zaak so the right people are reachable and accountable.
📄️ Track status and result
Move a zaak through its status workflow, record interim steps, and set a result when the case closes.
📄️ Add a taak to a zaak
Create a task, link it to a zaak, and assign it to a medewerker or klant.
📄️ Record a contactmoment
Log every interaction with a citizen — phone call, email, counter visit — against the relevant zaak.
📄️ Attach a document to a zaak
Add a file as a zaakinformatieobject — the ZGW link between a document and a zaak.
📄️ Log a besluit
Record a formal decision against a zaak — the besluit, its motivation, and the besluitstuk that documents it.